If you're not satisfied, we'll refund you — no questions asked.
At NovaScale, we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, you have 7 (seven) calendar days from the date of purchase to request a full refund.
This guarantee is fully compliant with Brazilian Consumer Protection Law (Código de Defesa do Consumidor — CDC, Art. 49), which grants consumers the right to withdraw from digital purchases within 7 days.
To be eligible for a refund, your request must meet the following conditions:
To request a refund, contact our support team through any of the following channels:
Please include your full name, email used at purchase, and order number (if available). Our team will process your request within 2 business days.
Approved refunds are processed through the same payment method used at purchase. Depending on your bank or payment provider, credits may take up to 10 business days to appear.
Once a refund is processed, access to the purchased product will be revoked. Any downloaded files should be deleted by the customer in good faith.
Refund requests submitted after the 7-day window will not be eligible unless there is a documented technical issue on our end (e.g., product not delivered despite confirmed payment). In such cases, contact us and we will resolve it promptly.
Questions about refunds? Reach us at msrsdltda.com/contact — our team responds fast.